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Chapter10.Troubleshootingcomputerproblems
Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.
“Diagnosingproblems”onpage125
“Troubleshooting”onpage125
Diagnosingproblems
Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting
pointforsolvingthem.
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Notes:
TheLenovoSolutionCenterprogramalsoisavailablefordownloadedat:
http://www.lenovo.com/diags.
IfyouareusingotherWindowsoperatingsystemratherthanWindows7andWindows8,youcanndthe
latestinformationaboutdiagnosticsforyourcomputerat:
http://www.lenovo.com/diagnose
IfyourcomputerisinstalledwiththeWindows7operatingsystem,whenyouaresettingupyourcomputer,
theLenovoSolutionCenterprogrampromptsyoutocreaterecoverymedia,whichyoucanusetorestorethe
harddiskdrivetothefactorydefaultstate.Formoreinformation,see“Performingbackupandrecovery
operations”onpage56
.
ToruntheLenovoSolutionCenterprogram,see“Lenovoprograms”onpage14.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:IfyouareunabletoisolateandrepairtheproblemyourselfafterrunningLenovoSolutionCenter
program,saveandprinttheloglescreatedbytheprogram.Youwillneedthelogleswhenyouspeaktoa
Lenovotechnicalsupportrepresentative.
Troubleshooting
Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,orabeepsoundswhen
youturniton.Whenyouexperienceaproblem,refertothecorrespondingsectionsinthistopictotryto
solvetheproblembyyourself.
Computerstopsresponding
Printtheseinstructionsnowandkeeptheinstructionswithyourcomputerforreferencelater.
Ifyourcomputeriscompletelyunresponsive(youcannotusetheTrackPointpointingdeviceorthe
keyboard),dothefollowing:
1.Pressandholdthepowerbuttonforfoursecondsormoretoturnoffthecomputer,andthenrestartthe
computerbypressingthepowerbutton.Ifyoucannotturnoffyourcomputer,orifyoucannotrestart
yourcomputer,continuewithstep2.
©CopyrightLenovo2013
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