MultiModemDSVD User Guide C Warranty, Service, and Technical Support

Multi-Tech Systems, Inc.

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U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to

our Mounds View, Minnesota, factory:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

Attn: Repairs, Serial #______

A Returned Materials Authorization (RMA) is not required. Return shipping

charges (surface) will be paid by MTS. Please include inside the shipping box a

description of the problem, a return shipping address (must have street address, not

P.O. Box), a telephone number, and if the product is out of warranty, a check or

purchase order for repair charges.

For out of warranty repair charges, go to http://www.multitech.com/documents/

warranties.

Extended two-year overnight replacement agreements are available for selected

products. Please call MTS at 888 288-5470, extension 5308, or visit our web site at

http://www.multitech.com/PROGRAMS/orc/ for details on rates and coverages.

Please direct your questions regarding technical matters, product configuration,

verification that the product is defective, etc., to our Technical Support department

at 800 972-2439 or e-mail [email protected].

Please direct your questions regarding repair expediting, receiving, shipping,

billing, etc., to our Repair Accounting department at 800 328-9717 or +763 785-3500,

or e-mail [email protected].

Repairs for damages caused by lightning storms, water, power surges, incorrect

installation, physical abuse, or user-caused damages are billed on a time-plus-

materials basis.

International Customers (outside U.S.A. and Canada)

Your original point of purchase reseller may offer the quickest and most economical

repair option for your Multi-Tech product. You may also contact any Multi-Tech

sales office for information about the nearest distributor or other repair service for

your Multi-Tech product: http://www.multitech.com/COMPANY/offices/

DEFAULT.ASP.

In the event that factory service is required, products may be shipped, freight

prepaid, to our Mounds View, Minnesota, factory. Recommended international

shipment methods are via Federal Express, UPS or DHL courier services, or by

airmail parcel post; shipments made by any other method will be refused. A

Returned Materials Authorization (RMA) is required for products shipped from

outside the U.S.A. and Canada. Please contact us for return authorization and

shipping instructions on any international shipments to the U.S.A. Please include,

inside the shipping box, a description of the problem, a return shipping address

(must have street address, not P.O. Box), your telephone number, and if the product

is out of warranty, a check drawn on a U.S. bank or your company’s purchase order

for repair charges. Repaired units will be shipped freight collect, unless other

arrangements are made in advance.

Please direct questions regarding technical matters, product configuration, verifica-

tion that the product is defective, etc., to our Technical Support department nearest

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