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Q59. What is the Server Message file, and how can I use its
contents for troubleshooting?
A59. The Server Message file, SERVER.MSG, is an ASCII text file that contains the
messages RASExpress generates when certain events occur. The scope of the
messages ranges from port-specific events to global (server) events. Port-
specific messages include (but are not limited to) usernames, connect speeds,
and authentication messages. Server messages include (but are not limited to)
shutdowns, drivers being loaded, and configuration changes.
For the SERVER.MSG file to be generated, you must configure RASExpress to
do so. You do this in a Telnet session with the RASCard by choosing
Configuration of server | Server Setup | General Setup. Make sure that
Write Error Messages to File is Enabled.
RASExpress writes to the SERVER.MSG file until it contains 100KB of
messages. At that time, RASExpress renames the file SERVER.MS1 to archive
the messages; then, it continues writing new messages into a new
SERVER.MSG file. There are five message archive files named SERVER.MS1
through SERVER.MS5. SERVER.MS1 is the most recent archive.
Q60. How do I update the boot code of my CommPlete Server
modems?
A60. The instructions in this file use the scenario of updating the MT5634HD8
modems in slots 2-4. The steps below use this scenario to provide you with
examples of the commands to enter. The instructions also assume that you are
using a controller running 2.40 firmware or later. For instructions on updating the
firmware, refer to Q15.
Preliminary Steps
Boot code version 2.00 and later requires that the modems have 4 MB PROMs.
The following steps describe how to check your modems for the proper
hardware.
1. Using the ONLINE command, go online with one modem from each of the
cards that you plan to update. Example: "ONLINE 2A,3A,4A" starts an online
session with the first modem of each card.
2. Type ATI. The modem will respond with its firmware version. If its firmware
version is not 1.01 or later, do not flash in the 2.02 boot code.
3. Type ATI8. The modem will respond with the size of its PROM. If its
response is "PROM SIZE: 2 MEG", then your modems cannot be updated to
2.02 boot code. CAUTION: If you attempt to update a modem with a 2 MB
PROM, you will damage your modem card. The only way to recover is to
send the modem card to us for repair, a process that takes a few days.
Example:
[0] A:\ # ONLINE 2A
==== Online with device: Slot 02 Device A ====
==== type "<esc> and ?" to display help information ====
ATI
Lucent kfd254 MT5634HD8 Central Site Data Modem Version 1.04C
OK
ATI8
PROM SIZE: 4 MEG
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