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Informationaboutyourcomputerandpreinstalledsoftware,ifany,isavailableinthedocumentationthat
comeswithyourcomputer.Thedocumentationincludesprintedbooks,onlinebooks,readmeles,andhelp
les.Inaddition,informationaboutLenovoproductsisavailableontheWorldWideWeb.
MicrosoftServicePacksarethelatestsoftwaresourceforWindowsproductupdates.Theyareavailable
throughWebdownload(connectionchargesmightapply)orthroughdisc.Formorespecicinformationand
links,gotohttp://www.microsoft.com.Lenovoofferstechnicalassistancewithinstallationof,orquestions
relatedto,ServicePacksforyourLenovo-preinstalledMicrosoftWindowsproduct.Forinformation,contact
theCustomerSupportCenter.
Usingdiagnosticprograms
Manycomputerproblemscanbesolvedwithoutoutsideassistance.Ifyouexperienceaproblemwithyour
computer,therstplacetostartisthetroubleshootinginformationinyourcomputerdocumentation.Ifyou
suspectasoftwareproblem,seethedocumentation,includingreadmelesandhelpinformationsystems,
thatcomeswiththeoperatingsystemorapplicationprogram.
ThinkPadnotebookcomputerscomewithasetofdiagnosticprogramsthatyoucanusetohelpyouidentify
hardwareproblems.See“Diagnosingproblems”onpage127
forinstructionsonhowtousethediagnostic
programs.
Thetroubleshootinginformationorthediagnosticprogramsmighttellyouthatyouneedadditionalor
updateddevicedriversorothersoftware.Youcangetthelatesttechnicalinformationanddownloaddevice
driversandupdatesfromtheLenovoSupportWebsiteathttp://www.lenovo.com/support.
LenovoSupportWebsite
TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:
http://www.lenovo.com/support
ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:
Driversandsoftware
Diagnosticsolutions
Productandservicewarranty
Productandpartsdetails
Userguidesandmanuals
Knowledgebaseandfrequentlyaskedquestions
CallingLenovo
Ifyouhavetriedtocorrecttheproblemyourselfandstillneedhelp,duringthewarrantyperiod,youcan
gethelpandinformationbytelephonethroughtheCustomerSupportCenter.Thefollowingservicesare
availableduringthewarrantyperiod:
Problemdetermination-Trainedpersonnelareavailabletoassistyouwithdeterminingifyouhavea
hardwareproblemanddecidingwhatactionisnecessarytoxtheproblem.
Lenovohardwarerepair-IftheproblemisdeterminedtobecausedbyLenovohardwareunderwarranty,
trainedservicepersonnelareavailabletoprovidetheapplicablelevelofservice.
Engineeringchangemanagement-Occasionally,theremightbechangesthatarerequiredafteraproduct
hasbeensold.Lenovooryourreseller,ifauthorizedbyLenovo,willmakeselectedEngineeringChanges
(ECs)thatapplytoyourhardwareavailable.
Thefollowingitemsarenotcovered:
144UserGuide
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